Shipping Policy

Shipping Policy

All orders are processed within 5-7 business days after you have placed your order. Orders are not processed on weekends or holidays. If you placed an order on the weekend your order will be processed on the next business day.
Standard shipping is within 1-3 business days AFTER Processing time.
All Custom Wig orders require 7-15 business days to process before shipping out.
UNDELIVERABLE PACKAGES, INCORRECT ADDRESSES, AND REFUSED DELIVERIES
All orders are shipped to the address you provide. Tracking numbers are sent to your email address as soon as soon as a shipping label is created. Incomplete or incorrect address information is the major cause of shipment delays. Please check the address information on your order. Make sure you have included ALL the information (address, apt#, etc.) needed to deliver your package.

Lost Shipments

If you have tracked your package and there is a discrepancy in delivery information or it has been lost in transit please contact us by email immediately. We will handle matters
right away and initiate a trace for your package. A investigation can take up to 8-10 business days. If it is determined that your shipment has been lost a replacement will be sent. If the product comes returned to us as undeliverable, we will contact you and re-ship the item at our expense depending on the situation.